At Oladrop (“we”, “us”, “our”),
your privacy matters. This policy explains how we
collect, use, and protect your personal information
when you use the Oladrop mobile app and website.
1. Who We Are
Oladrop Technologies Limited is a Ghanaian company
operating an on-demand ride-hailing and delivery
platform.
Contact:
oladrop967@gmail.com
|
+233 24 407 0057
|
Accra, Ghana
2. Information We Collect
We collect only what we need to provide our services:
Information You Provide
-
Account data:
Name, phone number, email address, profile photo
-
Payment data:
Mobile money number, card details.
Card details are processed by our payment
partners and not stored by us
-
Support data:
Messages and call records when you contact us
Information Collected Automatically
-
Location data:
GPS location to match you with drivers and
track trips. You can disable this, but some
features won't work
-
Device data:
Device model, OS version, IP address, app usage
and crash reports
-
Trip data:
Pickup, drop-off, route, fare, time and date
Information From Others
-
Driver details and ratings after a trip
-
Verification data from ID checks where required
by law
3. How We Use Your Information
We use your data to:
-
Provide the service:
Connect you with drivers, process rides and
deliveries
-
Process payments
and send receipts
-
Ensure safety and security:
Verify identity, prevent fraud, respond to
incidents
-
Improve the app:
Fix bugs, analyse usage, develop new features
-
Communicate:
Service updates and promotions. You can opt out
of marketing anytime
-
Comply with law:
Respond to legal requests from Ghanaian
authorities
4. How We Share Your Information
We do NOT sell your personal data.
We only share with:
-
Drivers/Delivery Partners:
Your name, phone number, and pickup/drop-off
location during an active trip
-
Service Providers:
Payment processors, cloud hosting, customer
support tools. They are bound by confidentiality
-
Legal Authorities:
If required by the Data Protection Act 2012
Act 843 or other Ghanaian law
-
With your consent:
For features like sharing your trip with
friends/family
5. Data Storage & Security
We use encryption and access controls to protect
your data. Data is stored on secure servers.
We retain your data while your account is active,
or for up to 7 years after account deletion to meet
legal and safety obligations. You can request
deletion anytime.
6. Your Rights Under Ghana Data Protection
Act 2012 Act 843
You have the right to:
-
Access the personal data we
hold about you
-
Correct inaccurate data
-
Delete your account and data
-
Object to processing for
marketing
-
Withdraw consent for location
tracking
To exercise these rights, email us at
oladrop967@gmail.com
.
We will respond within 30 days.
7. Children
Oladrop is not for children under 18. We do not
knowingly collect data from children.
8. Changes to This Policy
We may update this policy. We will notify you
in-app or by email if there are major changes.